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frequently asked questions
It depends on what it’s made of. Solid gold, 14 or 18 karat, can stay on in the shower and the sea.Gold-plated pieces and 925 silver are best taken off before water. Soap, chlorine, salt and perfume wear down plating and darken silver.Not sure what your piece is made of? Message us on WhatsApp: +972 52-250-3150.
Three materials, and each one behaves differently on the skin:Solid gold, 14 or 18 karat: gold through the entire piece. It doesn’t peel or change color. You’ll find these pieces under FINE JEWELRY.925 silver: 92.5% pure silver. It darkens over time and returns to its shine with cleaning.14 karat gold plating: a layer of gold 2 to 3 microns thick. The look of gold at a lower price, with a layer that wears down slowly over time.
A micron is a thousandth of a millimeter, and it measures how thick the gold layer is. Our plating is 2 to 3 microns, several times thicker than standard flash plating, which is usually under half a micron. The thicker the layer, the longer the gold stays on the piece.How long exactly? That depends on water, perfume and your skin. The right care, as in the next question, keeps the plating much longer.
Keep each piece in its own pouch or box, so it won’t scratch or tangle. Take it off before sport, the sea, the pool and sleep. Perfume and cream first, jewelry last.Clean with a soft, dry cloth. 925 silver that has darkened comes back to its shine with a silver polishing cloth. Never use cleaning products or abrasive cloths on gold plating.
Solid gold and 925 silver suit most sensitive skin. If you have a known sensitivity, message us on WhatsApp at +972 52-250-3150 before you order, and we’ll tell you exactly what your piece is made of.
Most bracelets are adjustable and settle to your wrist. For rings, measure the inner diameter, in millimeters, of a ring that already fits you well.All the details are in the Size Guide at the bottom of the site. Still unsure? Try things on at the studio, or ask us on WhatsApp.
Yes. Our studio is at 16A Montefiore Street, in the heart of Tel Aviv. Come try things on, feel the weight of a necklace on your collarbone, and only then decide.To book a visit: WhatsApp +972 52-250-3150, Sunday to Friday, 09:00 to 18:00.
Shipping within Israel:To a pickup point: free, within 2 to 7 business days.Home delivery: ₪35, within 14 business days at most. On orders over ₪500, home delivery is free too.
Yes, within 14 days of receiving your order, as long as the item is unused and in its original packaging, with the invoice. Write to us at hila@hilahilo.co.il with your order number and the reason for the return.Your refund goes back to your original payment method within 14 business days at most, from the day the item reaches us. A piece that arrived damaged gets a full refund, including shipping. For returns that aren’t due to a defect, a cancellation fee of 5% or ₪100, whichever is lower, applies, and return shipping is on you.Custom-made and special-order pieces can’t be returned. The full terms are on the Shipping & Returns page.
Yes. Some of our collections include one-of-a-kind pieces with a personal design. Tell us what you’re looking for, in your order notes or on WhatsApp at +972 52-250-3150.
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