Shipping Policy
PROCESSING AND SHIPPING
We do everything we can to prepare and send your order quickly.
Delivery times
-
Home delivery by courier: up to 14 business days (except in areas with special delivery conditions).
-
Pickup point: 2 to 7 business days after you receive a message from us that your order is ready for pickup.
Shipping costs
-
Home delivery: ₪35
-
Pickup point: free
RETURNS AND CANCELLATIONS
-
You can return an item within 14 days of receiving it, as long as it hasn’t been used, is in its original packaging, and comes with the invoice.
-
Special-order, custom-designed or used items can’t be returned.
-
Refunds are made to your original payment method, within 14 business days from the day the item reaches us.
-
Return shipping is at your expense, unless the item arrived damaged or was sent in error.
How to return an item
-
Email us at hila@hilahilo.co.il
-
Include your order number, the reason for the return, and a photo if there’s a fault.
-
We’ll reply by email with return instructions.
PRIVACY POLICY
We are committed to protecting our customers’ privacy. These are the principles of our privacy policy:
What information we collect
-
Details you give us when you buy or sign up: name, phone, email address and shipping address.
-
Information about how you use the site (through cookies), to improve your experience.
What we do with it
-
Manage orders
-
Customer service
-
Send updates and offers, only to those who have agreed to receive them
Keeping your information safe
-
The site is secured with SSL.
-
Your information isn’t passed to third parties, except to handle your order (shipping companies, payment processing and so on).
Your rights
-
You can ask to view, correct or delete your personal information at any time.
-
To unsubscribe from our mailing list, click the link at the bottom of any message, or email hila@hilahilo.co.il