Terms & Conditions | HILA HILO MARANI

General

The website www.hilahilo.co.il (the "Site") is operated by Hilo H.A Ltd., company no. 516385796 (the "Company").
The Company operates an online store selling jewelry, clothing and services (the "Products").
These terms apply to any use of the Site and form the legal basis for any engagement between the customer and the Company.
Browsing the Site and/or buying Products from it confirms that the customer has read and agreed to these terms in full.

Orders and payment

Purchases on the Site are made with a valid credit card or any other secure payment method offered on the Site.
Completion of an order is subject to approval of the transaction by the payment processor and confirmation of stock availability.
If an item is out of stock, the customer will be notified and may choose an alternative product or a refund.

Prices and promotions

All prices on the Site include VAT.
The Company reserves the right to update prices and to stop or change promotions at any time.

Shipping and delivery times

Orders are shipped by an external courier company. Delivery takes up to 14 business days (except in areas with special delivery conditions and for special orders).
The Company is not responsible for delays beyond its control, but will act to deliver the order as soon as possible.

Cancellations, exchanges and returns

A customer may cancel a transaction in accordance with the Israeli Consumer Protection Law, 5741-1981, within 14 days of receiving the product or the transaction details, whichever is later.
Cancellation is made by written request to customer service at HILA@HILAHILO.CO.IL.
The product must be returned new, in its original packaging, and unused.
If the cancellation is due to a defect, a full refund will be given, including shipping fees.
If the cancellation is for any other reason, the refund will be given less a cancellation fee of up to 5% or ₪100, whichever is lower. Return shipping costs are borne by the customer.

Intellectual property

All rights in the Site, including design, texts, images and videos, belong solely to the Company and may not be used without prior written permission.
Use of user content
The Company may publish user content on the Site and on its media channels (for example, photos taken by customers).
Sending content and/or tagging hilahilomarani constitutes the customer’s consent to its publication without compensation, including editing, sharing and making it accessible on social networks.

Limitation of liability

The Company makes efforts to provide accurate information, proper service and quality products, but will not be liable for any direct or indirect damage caused by use of the Site or by the purchase of Products.

Errors may occur in the information shown, and the Company will not be liable for them.

The Company undertakes to protect users’ privacy in accordance with the Israeli Privacy Protection Law.
The Company collects personal data in order to provide service, handle orders and for direct marketing (subject to consent).
The information is kept in a secure database and is not passed to third parties, except to complete the transaction or as required by law.

Information security

The Site uses advanced security technologies (SSL and PCI standards) to protect privacy and information.
However, the Company cannot guarantee complete immunity and is not responsible for damage resulting from unauthorized access.
Accessibility
The Company considers the accessibility of the Site important and will act to improve it as far as possible. Any accessibility matter can be raised with customer service.

Governing law and jurisdiction

These terms and the use of the Site are governed solely by Israeli law.
The competent court in Tel Aviv has exclusive jurisdiction over any dispute.

Contact

For questions and inquiries, contact customer service at HILA@HILAHILO.CO.IL

Wording in the feminine applies equally to all genders, unless explicitly stated otherwise.

Warm regards, the Hila Hilo Marani team